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10 July 2020 Optimization of Shipping Company Incentive Mechanism Based on Service Quality
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Abstract

Du, Q.; Zhou, Y., and Gao, H., 2020. Optimization of shipping company incentive mechanism based on service quality. In: Gong, D.; Zhang, M., and Liu, R. (eds.), Advances in Coastal Research: Engineering, Industry, Economy, and Sustainable Development. Journal of Coastal Research, Special Issue No. 106, pp. 459–462. Coconut Creek (Florida), ISSN 0749-0208.

The freight forwarding enterprise integrates shipping companies with different service levels and quality and matches reasonable shipping companies through task decomposition according to different requirements of customers. Shipping companies meet customer needs by cooperating. Service quality is the evaluation of customers' recognition of the services provided by enterprises. High-quality service not only wins the trust of customers, but it also establishes the brand image of enterprises during their development. The main research content of this paper is how to improve the service quality by designing reasonable incentive systems because the level of efforts of shipping companies are not observable.

©Coastal Education and Research Foundation, Inc. 2020
Qiwen Du, Yaodong Zhou, and Honghu Gao "Optimization of Shipping Company Incentive Mechanism Based on Service Quality," Journal of Coastal Research 106(sp1), 459-462, (10 July 2020). https://doi.org/10.2112/SI106-103.1
Received: 10 December 2019; Accepted: 15 January 2020; Published: 10 July 2020
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