Ab Halim, A. and Mohd Noor, M., 2024. Accelerating the coastal community telecentre (CCT) effectiveness and resilience model for community empowerment in rural Malaysia. Journal of Coastal Research, 40(3), 563–570. Charlotte (North Carolina), ISSN 0749-0208.

This article examines the effectiveness of telecentres in affecting sustainability of coastal communities. Community capability, usefulness of the telecentre, and community participation are factors highlighted in this study that influence the effectiveness of telecentres. Digital inequities impede community empowerment and have a negative impact on overall community development. Coastal community telecentres (CCTs) are community-based organisations that offer coastal residents with access to information and communication technologies (ICTs). The CCTs are intended to increase the effectiveness and resilience of coastal communities through enhanced communication, information exchange, and service access. However, to ensure telecentre success, they must improve their effectiveness and resilience. This can be accomplished through strengthening partnerships, improving ICT infrastructure, empowering community members, developing creative solutions, and monitoring and evaluating results. In this study, 315 questionnaires were given to eight telecentres in three districts of Kelantan, Malaysia, as part of the initiative. In terms of community demographics, community competence, community usefulness, and community engagement, the data showed a significant association between community empowerment and telecentre effectiveness. As a result of the study's findings, the coastal community telecentre effectiveness and resilience model was developed. Further research is needed to evaluate telecentres from the perspectives of different stakeholders involved in their development. This study emphasises the significance of CCTs in coastal community development and the measures that can be used to make them more successful and resilient.